First of all – don’t panic! Sometimes these things can just happen.
First of all, it’s best to contact a professional, certified flood restoration company because we have specialised tools and equipment to do a detailed water damage assessment to find out where water has travelled and then treat it.
There are a few things you can do while you wait for the professional flood restoration company to arrive.
If you live in an apartment building, get in touch with your building manager – no doubt they will have dealt with a similar situation in the past and will help you with next steps.
If you’re renting your home, get in touch with your property manager. If you’re an owner-occupier, get in touch with your insurance company.
All insurance policies are different so make sure you’re aware of the details of your insurance policy – outlined in the relevant Product Disclosure Statement or PDS.
Read our blog about how to reduce the risk of a flood in your home.